Customer Help / FAQ

What payment methods do you accept?

We can accept the following payment methods: PayPal, VISA, MasterCard and Stripe.

Do you ship internationally?

Yes, we ship to 200 countries worldwide and if you spend over $75, you´ll get free shipping – no matter where you are in the world.

How long will it take to receive my order?

Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.
● Expedited Shipping for (US only): 3-7 business days (From US Warehouse)
● Standard Shipping: 10-30 business days

What is your returns policy?

Buyer Protection ensures you will receive your item on time and as described.

  • Full Refund: If you do not receive your Order
  • Full or Partial Refund: If the item is not as described

Terms & Conditions:
Your purchase is protected if:- The item was purchased in our shop:
The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
You raise a claim by sending us email at hello@heysweetie.shop
The product is within our Domestic Return guarantee.
Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).